We bake in small weekly batches so every Doobite arrives fresh. Because our treats are perishable, we can’t accept returns—but we’ll always make it right if something goes wrong.

We’ll replace, credit, or refund (at our discretion) if:
• Your order arrives damaged, melted beyond enjoyment, or incorrect
• An item is missing from the box
• We’re unable to fulfill your order for any reason

Please email us within 24 hours of delivery so we can help quickly: hi@doobite.com

1. Order number

2. A brief description of the issue

3. Photos of the box + product (inside and outside)

We typically respond within 1–2 business days.

• Taste preferences or change of mind

• Orders reported after 24 hours of delivery

• Allergen concerns after purchase (we list ingredients/allergens—please review before ordering)

• Stolen packages or deliveries marked “Delivered” by the carrier but not received

• Address errors provided at checkout (see below)

• Gift cards and limited-time promos

• You can cancel or edit your order before our weekly bake begins (Wednesdays 11:59 PM ET).

• After that time, ingredients are allocated and the batch is in motion—we can’t cancel or change the order.

• Our treats are fresh. Please refrigerate upon arrival and enjoy promptly.

• During warmer months, choose an address where someone can receive the box on the first attempt.

• We pack with care, but carrier delays or boxes left in heat can affect quality. We’ll assist with carrier claims, yet delays outside our control aren’t refundable.

• If a package is returned to us due to an incorrect/undeliverable address, we can reship once the additional postage is covered.

For local delivery within our current service area, we’ll schedule your drop with the Weekly Drop timeline. If we miss you at the address provided, we’ll attempt to reconnect; re-delivery fees may apply.

Depending on the situation, we’ll offer one of the following:

• Replacement (sent with the next Weekly Drop)

• Store credit for a future order

• Refund to the original payment method

Large or custom orders may have additional terms. We’ll confirm those in writing when you book.

Questions or need help fast? Email hi@doobite.com with your order number—we’ve got you.